Elderly Care Service Certification-NOA Testing & Certification Group

Elderly Care Service Certification

With China's comprehensive entry into the aging society, various types of old-age institutions and emerging old-age models have also developed rapidly. In December 2020, the State Council made arrangements for the comprehensive supervision of elderly care services. The Party Central Committee and the State Council attach great importance to the development of elderly care services, and strive to build an elderly care service system that integrates home and community institutions and combines medical care with health care, and has achieved remarkable results. In order to thoroughly implement the spirit of the 19th National Congress of the Communist Party of China and the second, third, fourth and fifth plenary sessions of the 19th Central Committee of the Communist Party of China, deepen the reform of "decentralized management and service", speed up the formation of an efficient, standardized and fair competition unified market for elderly care services, establish and improve the comprehensive supervision system for elderly care services, adhere to fair supervision and standardized law enforcement, constantly optimize the business environment, guide and encourage elderly care service institutions to operate in good faith and abide by the law, actively transform and upgrade, and continuously optimize services, Better adapt to the requirements of high-quality development of elderly care services and better meet the growing needs of the people for elderly care services.

The elderly care service refers to the facilities, organizations and services that provide necessary life services for the elderly, meet their basic needs of material and spiritual life, take the basic elderly care service needs of the elderly as the guide, meet the basic life needs of the elderly, improve the quality of life of the elderly as the objective standard, and provide basic life care, medical care, spiritual care, hospice care, emergency rescue and social participation for all elderly groups The network formed by the technical elements of talents, as well as the supporting service standards, operation mechanism and supervision system. The elderly care service mainly includes the following modes: home-based elderly care, community-based elderly care, institutional elderly care, community embedded elderly care, and information-based elderly care.

Service Content

Based on the current situation of China's elderly care service industry, NOA starts with elderly care service certification, actively promotes the standardization of the elderly care service industry through certification means, and strives to promote the orderly and healthy development of the elderly care service industry and elderly care institutions. NOA service certification field, health care and social welfare, has been approved by the National Accreditation Administration to carry out the "elderly care service certification" work. The certification standard is GB/T 35796-2017 "Basic Specifications for Service Quality of Elderly Care Institutions", and the evaluation indicators focus on the basic requirements, service items and quality requirements, management requirements, service evaluation and improvement of elderly care institutions.

In addition, NOA is actively developing various pension service certification schemes, such as star rating, to meet the needs of enterprises and adapt to the development situation.

Application Conditions

(1) The applicant organization has legal business qualifications;

(2) List of relevant elderly care service system documents and documents that have been established and implemented in accordance with the requirements of GB/T 35796-2017;

(3) Self assessment has been conducted in accordance with the standard requirements, and a self assessment report (or internal audit report) has been provided;

(4) Has obtained management system certification and honorary certificates;

(5) Any special requirements when applicable (such as special language, environment, safety requirements, etc.);

(6) Other information when needed.

Relevant Standards

○ GB/T 35796-2017 "Basic Specification for Service Quality of Elderly Care Institutions".

Value Gain

○ Improve the quality of services, thereby enhancing the sense of participation, gain, and happiness of the elderly;

○ Enhance customer satisfaction and enhance the trust of relevant parties;

○ Improve the brand effectiveness of the enterprise.

Service Process

Q&A

How long does the system need to run before applying for certification?

Before applying for certification, the system must have been running for at least 3 months.

After obtaining the certificate, how to query the authenticity and validity of the certificate?

The authenticity and validity of the certificate can be queried by logging into NOA website （www.noagroup.com and selecting "certificate / report query" in the "resource center", or by logging into the national certification and accreditation information public service platform（http://cx.cnca.cn）Query.

After obtaining the certificate, how long is the certificate valid? Is it necessary to review every year?

After obtaining the certificate, the validity period of the certificate is 3 years, and at least one on-site audit is required every year to keep the certificate valid.

What to do after the expiration of the certificate?

Before the expiration of the certificate, we will arrange the customer service specialist to contact you actively to assist you in handling matters related to your re certification application.

Our Advantage

Authoritative Qualification

NOA has been approved by Certification and Accreditation Administration of the People’s Republic of China（CNCA）(CNCA-R-2002-051), and has obtained qualification of China Inspection Body and Laboratory Mandatory Approval (CMA),and has passed the multiple approvals of China National Accreditation Service for Conformity Assessment (CNAS), International Accreditation Service (IAS), United Kingdom Accreditation Service (UKAS), Joint Accreditation System of Australia and New Zealand (JAS-ANZ). NOA has been approved by State Administration for Market Regulation of China, and has been recognized as inspection and testing institution of China's special equipment, as well as the qualification of China's national equipment supervision and engineering supervision. NOA-DCI is the notified body of the CE directive of the European Commission. NOA has been recognized by the International Electrotechnical Commission (IECQ) by obtaining Electronic Component Quality Assessment System. It is also a national inspection and assessment notified body of import and export commodity in China.NOA is a high-tech enterprise in Shanghai.

Improve Performance, Realize Asset Value Appreciation, and Service Throughout the Entire Value Chain

From pre-design to post-operation, NOA has the ability to guarantee the whole life cycle of the business. NOA, as an independent third-party inspection company, has a large number of domestic and international standards and specifications proficient in design, welding, non-destructive testing, painting, packaging and other fields The experienced team of professional engineers and inspection experts, with more than ten years of experience in the domestic market, is familiar with all aspects of the domestic industrial equipment supply chain, and can provide you with technical support services for the full life cycle of technical services in a timely manner, combining various products. Inspection, certification, testing, consulting, and auditing services can provide you with one-stop all-round comprehensive services.

Quality, Efficiency and Service

NOA has formed a mature and solid operation system in the development of more than 20 years. We let technical experts who are familiar with market regulations and testing standards and have professional industry experience to carry out inspection, evaluation and design review work. While meeting the requirements of domestic and international standards, we ensure that customers can obtain satisfactory service results in the first time with accurate time-sensitive management methods, and ensure that customers can seize the opportunity in the market competition.

Service Area

NOA inspection services currently cover Europe, Australia, Russia, some Middle East regions and most regions in China. NOA can ensure the consistency and continuity of customer service in different regions, and eliminate the impact of unfamiliar environments on customer quality. The guarantees and the impact of project implementation enable customers to participate in different markets across the country or around the world with flawless quality.

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